Case Studies

Case Study – Multinational Banking and Financial Services Giant

Challenges

  • Manually tracking lease agreement and rentals
  • Managing multiple landlords is a tedious task
  • Tracking sub-leases and receivables

Solution Offered

  • Manage leases across multiple locations
  • Make Owned and Leased property documents available at one place
  • Regular reminders for lease expiry alerts
  • Automate Renewal, termination of leases
  • Manage Landlord details for payments
  • Payments automation and integration with their in-house accounts package

Outcome

  • Monitored landlord payment details
  • Never missed a Lease expiry date
  • Lease documents made available at one place
  • Managed rent calculations and escalations with ease
  • Eliminated Late payments and other penalties
  • Managed sub-leases and related payment details

“Took vital decisions with a 360o Property view”

Case Study – A leading Real Estate Conglomerate

Challenges

  • No repository of Property documents
  • Consolidation of tenant data
  • Lease expiry tracking of multiple tenants is a tedious task
  • Taking care of regular maintenance and repairs of the property

Solution Offered

  • Manage tenants across multiple locations
  • Make Owned and Leased property documents available at one place
  • Regular payment and expiry reminders to tenants
  • Work order generation with vendor management
  • Manage rent calculations and escalations
  • Reports on Payments and Receivables

Outcome

  • Automation saved significant time for Property Managers
  • Tenants never missed rent payment date and Lease expiry
  • Resolved maintenance issues promptly
  • Streamlined Rent reminders for the collection process
  • Increased tenant’s engagement and comfort level

“Resolved Concerns of lease expiry and tenant management”

Case Study: Global Consulting and Technology Services Firm

Challenges

  • No track of Space availability and seat utilization
  • Planning Space requirement and forecast
  • Lack of layout diagram in taking informed decisions
  • Controlling the cost of unoccupied seats

Solution Offered

  • Demarcate floor-wise space usage or layout drawings for occupancy tracking
  • Allocate shared, dedicated and hot seats to verticals or departments for tracking occupancy
  • Manage Employee Space Mapping, release and movement
  • Calculate space cost to charge back users
  • Track Real-time Space utilization with Access card and login data
  • Take future Space requirements from businesses

Outcome

  • Got consolidated information of all floor data
  • Space availability and allocation made easier
  • Accommodating more people in the same space by shift tracking
  • 24,662 seats were optimized by 5% leading to 150,000 $ monthly savings on bottom line
  • Automation reduced admin team efforts and improved overall efficiency
  • Better Space utilization by Space charge back to businesses
  • Team could focus on their core areas of competence and other value added functions

“Increased occupancy ratios leading to massive savings”

Case Study – Global Firm Providing Financial Services

Challenges

  • Lack of Centralized Asset Inventory
  • No Requisition and Approval process tracking
  • Who is using it? Where is it located?
  • Movement and Disposal process clarity

Solution Offered

  • Manage Physical and Consumable Assets inventory
  • Track Assets from requisition to disposal
  • Asset ID generation with Optional Integration to Barcodes/RFID
  • Assign Assets to employees or location for better traceability
  • Manage Physical Assets Insurance and Warranty details
  • Track Asset Consumption by Department, Project or Facility
  • Track Asset Inter/Intra movement with Gate Pass
  • Calculate Asset depreciation and track disposal process

Outcome

  • Overall reduction in requisition, PO, issuance cycle time
  • First hand availability of Asset information avoided buying additional assets leading to huge capital savings
  • Streamlined Asset allocation process and movement tracking
  • Minimum Quantity check and Reorder Order level Alerts helped in timely ordering which resulted in smooth functioning of Inventory Management
  • Helped tracking Asset warranty and Insurance details

“Located Assets we never knew existed”

Case Study – Leading Insurance Player

Challenges

  • Keeping existing assets up and running longer
  • Difficulty in getting information on Repair & Maintenance
  • No proper tracking of work done through vendors
  • Rising repair cost of Assets was alarming
  • No tracking of Annual Maintenance Contract (AMC) expiry

Solution Offered

  • Track AMC, Create Work order generation and issuance
  • Plan and track preventive maintenance schedule for different categories of asset at different frequencies like daily, weekly, fortnightly, monthly, quarterly etc
  • Automate Email & SMS Reminders to alert internal employees & 3rd party vendors on approaching maintenance activity
  • Track vendor performance matrix against contract
  • Get Asset Maintenance history

Outcome

  • Never missed an Annual Maintenance Contract expiry
  • Planned Preventive maintenance reduced unexpected repair and maintenance cost
  • Improved vendor performance evaluation process
  • Comparing real repair histories by equipment and asset type, by geography, and by manufacturer allowed informed and timely decisions.
  • Providing Accurate historic information on equipment and asset maintenance

“Ensured better maintenance planning for operations”

Case Study – Rapidly Growing Banking and Financial Corporate

Challenges

  • Absence of centralized, easy-to-use Helpdesk ticketing tool for internal employees
  • Difficulty in handling support requests from employees, branches from different cities via multiple Communication channels
  • Problem in tracking ticket status, escalations if any, Vendor TAT and customer satisfaction

Solution Offered

  • Manage Request and complaints raised by individuals till closure
  • Categorize Request and Complaints based on their type, urgency, and other parameters
  • Auto-task allocation/delegation within the Service providing team
  • Track vendor committed SLA and escalate if not compliant
  • Track TAT for every request raised

Outcome

  • Streamlined internal support services offering
  • Reduced time-to-resolution of support tickets
  • Enhanced employee satisfaction levels & saved their time
  • Evaluation of 3rd party vendor performance made easier by measuring response TAT
  • Direct Mail Statistics for Pending, Closed Tasks

“Monitored day-to-day request handling effectively”

Case Study – World-class Business School in Asia

Challenges

  • Lack of control on shared facility usage
  • Finding available rooms for required time slot
  • Looking for required resources for a meeting

Solution Offered

  • Map Meeting room with capacity & its location through a graphical web interface
  • Book conference rooms in the building, across campus or in some other city
  • Add other facilities like Audio, video, food, beverages and invite participants
  • Flexibility for the user to modify and cancel his booking
  • Admin can withhold and cancel user bookings
  • Charge back feature for hourly and day-wise booking

Outcome

  • Time to raise requests for booking was reduced considerably
  • Human errors eliminated with the centralized booking platform
  • With transparency in bookings Utilization increased significantly
  • Avoided unwanted surprises of occupation without booking
  • Helped in getting required facilities on time
  • Optimum utilization of meeting rooms by charge back to businesses

“Now Conference rooms are always available”