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Essential Qualities of a Business Manager in This Digital Era

Today, it’s all about digitalization as technology is rapidly becoming an essential part of the trade in managing the business flow. It impacts the global market and overall shift in economic growth.

Globalization is merging with digitalization. And the ones who are unable to keep up with the speed of data transmissions may become irrelevant very soon. Companies must choose their managers wisely; ones who understand the dynamics of digital globalization and are skilled enough to strategize the digital flow.

Competing in Today’s Digital Age: An Overview

The Digital revolution has broken all the previous laws and trends of competition. Even leading companies are at risk of falling behind if they fail to strategically address the challenges posed by sprawling digitalization.

Competition in this digital era has become fiercer. It has its own pros and cons, but the key to success is the ability to accommodate to our rapidly changing environment. For this, businesses must be flexible, welcoming new ideas with open arms, adapting rapidly to new business models and quickly responding to the trending technologies.

Challenges Faced By Businesses As A Result of the Digital Transformation

Data Explosion

There has been proliferation of data and it is intensifying every day with the increase of internet usage, smart phones and other web-integrated devices. There is a continuous accumulation of information including big data as well as public sources of open data.

Organizations are challenged to speed up their analytical and processing efficiency in order to stay ahead of the competition.

Moreover, organizational leaders and business managers need to ideate and plan their strategies. To avoid any errors, they also need to pre-test those strategies before going ahead with them.

Indispensable Role of Social Media

Social media today has become so powerful that people are less influenced by advertisements. Now they are more stimulated by what others are saying about the product on the social media platforms.

Social media content can empower customers and lead to better marketing orientations in terms of customer engagement. Today, social media users are looking for blogs, product reviews, ratings, and discussion communities etc. to get more relevant information from whom they perceive as reliable sources.

The Digital Revolution has altered user buying behavior and their decision making patterns. So, today the companies need to wisely invest in social media.

Shift in Consumer Demographics

According to some experts, digitalization has also brought a shift in consumer demographics. According to the book, Born Digital, natives are the ones who were born after 1980.

The new generation is more experimental; they crave information and need transformational change. A research suggests that:

  • Young minds spend 15+ hours on the internet
  • About 80% users trust on peer recommendations
  • About 35% users post their opinions about products online

Identifying and Attracting New Talent

In this age of digital globalization, many companies are posed with the challenges of growing their team and identifying and attracting new talent. In addition to this, maintaining the organizational values in a larger team is also difficult.

Spotting The Opportunities

Finding New Customers

The digital economy is ever-evolving and new trends opening a gateway of opportunities to gain new customers-the early adopters. The prices are high in the beginning which can be capitalized upon by the marketers. With the use of social media tools, the companies may easily publicize their offerings and get new customers.

New business models are emerging and gaining momentum where suppliers, sellers and buyers are digitally connected. As a result of the digital transformation, there are innovative business models that have enabled businesses to achieve cost-efficiency. Eventually, the products and services are offered at better prices, attracting more and more customers.

Improved Management Decisions:

Internet of Things and Big Data, the discoveries of the digital revolution have improved the processing and analytical capabilities of an organization, leading to better decision making. As a result, there has been increased performance efficiency across the board.

Essential Qualities Required To Succeed As A Business Manager

Digitalization has changed the structure of competition. An organization needs a business manager who is informed, digitally stimulated, tech savvy, analytical and innovative enough to take the enterprise to greater heights.

Must-have qualities of a digital business manager:

  • Creativity: The managers of modern time are expected to be highly creative and able to suggest new and innovative ideas. Creativity can make a huge difference in the organization.
  • Flexibility: Managers in today’s time must encourage experimentation and always be open to try new solutions.
  • Open to Feedback: More often than not, managers feel offended by criticism. This is not going to bode well in the modern workplace. Digital business managers must possess the ability to understand things from different perspectives and take criticism constructively.
  • Cloud Migration: Digital business managers must embrace the new technologies that can improve their efficiency by a considerable margin. Managers must be able to make any transition in the organization a smooth process. For instance, moving the business to the cloud for easy, efficient and centralized management.
  • Problem solving: This is an important quality for a business manager in digital era. Problems arise everywhere but how you solve it impacts the results. A business manager is always looked upon for guidance and solutions. So a business manager must be informed and skilled enough to provide directions to overcome barriers and create effective output.
  • Leadership Attitude: The managers must have leadership skills. Rather than leading by just giving directions, today digital business managers are expected to lead by example. So, they must be able to stay calm, in the times of transition and chaos.
  • Decision making: Many a times, situations become too complex to arrive at any decision. But a good business manager will always be able to make quick, analytics-based and result-oriented decisions.
  • Collaboration: A business manager today must be able to meet different segments in the organization to leverage diverse skill-sets for better output.

In the end, it’s all about taking responsibility. Be productive and results-oriented. Your objective is pretty simple: to make the people around you efficient. More importantly, a business manager instills confidence in his or her employees. This turn into not only better job satisfaction for employees but also better productivity for the company.


Space and Workplace Management Software
Related Post: 3 Essential Qualities of a Good Facility Manager

Workplace Motivation: Show Your Employees That You Care

Running a successful business takes a lot of work. Businesses have many moving pieces and managers have the daunting task of making sure everything is running properly. With so many responsibilities, it’s understandable that managers may have a hard time giving the proper amount of attention to every duty they have.

Caring Your Employees

One of the most important responsibilities managers have that should never be neglected is keeping employees motivated. Committed employees can be a powerful resource for any company. The question is: how do you keep your employees motivated? The answer may be different for several managers and there isn’t really a “one-size-fits-all” answer.

There are several ways to keep employees motivated. To learn some of the best motivational methods, we reached out to managers and CEOs to learn what worked for them and their employees. In this first part of the series, we take a look at how showing genuine care and appreciation for your employees can increase motivation and lead to success.

  1. Show Them You Care
  2. “We live in an uncertain time and communication has become the single most important job of a strong leader. Employees need to be motivated, need to feel like the job they are doing matters and that they are part of something bigger than just the tasks or role at hand. The person best in your company at sharing the vision, figuring out how each player fits into that vision, the role they need to play today and in the future to accomplish the vision, needs to own that function.

    Your employees need to know they are not a number, they matter and that you care about them both personally and professionally. I find the strongest teams and most productive people are the ones that know that their direct boss cares about them as a person. You take the time to chat with them, you pick them up when they are down or let them know you care, you celebrate their successes both personally and professionally and you support them through their times of grief. You share with them the company vision, you ensure they know how they fit that vision today, in one year and in five and you help them get there through solid coaching, and feedback. You keep score! More often than not, as leaders, we are quick to point out what didn’t go right! We are there to correct poor performance or to share disappointment but it is equally important to spot all the accomplishments and successes they have no matter how big or small. It is your job to ensure if you are not on the senior leadership team, that you are sharing the employee’s accomplishments with the President or CEO, and getting them the recognition they deserve for their work. If you need a system to ensure this happens, create one today because your employees need it and so do you. Personal confidence comes from experiencing success over and over and being recognized for it. Confident people are decisive, they are able to make good decisions, they get more energy and determination for the job at hand, and they work more! The end result, happy, more successful employees leading a more successful company. I had an employee who worked for me in another state and I consistently shared with that individual praise and recognition for the work being done. I sought out opportunities to praise and balance that with goals I had for them in the company, mapping out what it would take to get them there. In my career, I have never seen a more successful, competent leader. This individual began taking on more and more responsibility and saw an exciting career path ahead of them. As soon as I transferred that role and responsibility to another member of our senior management team, the employee became less engaged, frustrated and has since left. Turnover costs money. As the President or CEO, there is no more important job than engaging your best and brightest employees. They are the key to your success. Delegating your #1 priority is never a smart decision. Learn from my mistake and ensure as the top leader in your company, you never lose sight of your #1 priority.

    -Lori Malett, President, Hatch Staffing Services

    Employees are more than just assets to be used. When managers are able to see their employees as people who can provide value, they can get more out of them. Take the time to get to know them and acknowledge their successes. By recognizing what they get right, they’re more likely to keep getting things right!

  3. One-on-one
  4. “As CEO of a digital marketing agency with a team of 17, I’ve made a transition in how and when I talk to my team. I schedule a few one-on-one coffee meetings a week with my employees. I ask them how they feel, if they are fulfilled in their role, how they can become a better version of themselves, and how their department and/or the whole company can improve. I find ways to support these conversations, whether it’s just listening or providing advice. I’m now more connected with my team on an individual level, and in turn, I’m seeing a noticeable difference in the level of enthusiasm and motivation across the team.”

    -Jason Brewer, CEO, Brolik

    A personal touch can go a long way. One-on-one time can help you get to know your employees and your employees get to see that you actually care about them. With these types of meetings, you can also show your employees you value them by setting time aside that is just for them.

  5. Rewarding Success
  6. “I like to keep employees motivated through transparency, especially in a start-up situation. In order to succeed, everyone needs to be on the same page and working closely as a team toward a common goal. Therefore, laying those goals out are important. Celebrate your wins, whether through drinks after work, gift cards, or any token of appreciation for hitting the metrics set out. Also, everyone likes to be commended if they are successful in their position, so make an effort to recognize members of your staff when they are doing something well. Whether that is in a staff meeting on Monday mornings, or on a conference call, we all like to receive praise in front of our peers. Keeping everyone motivated isn’t always easy, but it’s essential to get the most out of your team.”
    -Bill Fish, President, ReputationManagement.com

    There are many ways to show appreciation and acknowledge success. Find out what your employees like and what their interests are. If one of your employees loves to read, a gift card to a popular book store can be a simple way to show him or her that you care and recognize their efforts. Public praise can also be powerful. Share their successes within the company. Showing appreciation and concern helps build trust and respect. When employees feel an attachment to where they work, they’re more likely to work hard. This requires managers to go out of their way to get to know their employees. Next time we’ll take a look at some unconventional methods of employee motivation. See you then!

Highly Effective Ways for Good Business Management

It’s important to manage your time and resources effectively if you are running a small business. This helps in making your business more productive and successful. You should possess great business and management skills to take your business to new heights.

However, you should also be looking for new ways and tips to manage different aspects of your business effectively. Here are some of the simple yet highly capable ways for small business management:

Follow a Balanced Schedule As a small business owner, you have to look after everything like – marketing, customer service, accounting and employee supervision, so following a balanced schedule is essential for you. You should balance your daily schedule in such a way that you even get time to relax and unwind yourself. You will burn out quickly if you will have no time for yourself.

Flexible Planning and Strategy Making a business plan and strategy helps you understand the important metrics for the success of your business, the hurdles that you will have to face ahead and how to fix them to achieve success. Go for a plan which can be changed down the road according to the business requirements.

Utilize Your Time Efficiently You should learn to utilize your time effectively. It becomes important to take out time from the daily business operation and look after your business finances to make strong business decisions. Use time management software to track your time and organize your schedule according to that. Also, keep time for in-person communication, it helps in better understanding the view points of people associated.

Keep the Big Picture in Mind A big vision helps you take your business on the path of success. Keeping the big picture in mind will help you overcome all the hurdles competently. This helps you to keep moving in spite of challenges and obstacles that you face in the business world.

Practice Perseverance Along with the big vision, you need to have perseverance that will help you to keep moving ahead. This spirit of moving forward fuelled by perseverance will not just help you to face challenges and overcome hurdles, but will also help your business to reach new heights.

Focus on Facility and Space Optimization Tight budget constraints, limited resources and fund for expansion are some of the challenges that a small business owner has to face in optimizing office space. You can use QuickFMS- a cloud based facilities and business management software which helps in managing your space allocation and automates the workflow of your space utilization process.

Implement Organized and Online Filing System Keeping records and maintaining your files is important for smooth running of your business. It helps in keeping your business information organized and gives you more time to look at other aspects of your business. You should have a good online filing system so that your essential information and documents are not lost while filing the tax.

How to Select the Right Workplace Management Solution

The need for efficiently managed business facility, enhanced productivity and sustainability has made it important for every business organization to utilize innovative technologies like advanced business automation software solutions. This is why; choosing a right workplace management solution is the next wise step for your business enterprise.

When it comes to choosing the right software solution for your business organization, you can easily get confused with so many different options available in the market. You can either choose a complex program that’s difficult to integrate, or the one which is simple and easy. However, it all depends on your business requirements and existing hardware infrastructure.

For your assistance, we are presenting a list of top qualities or criteria that you need to look out for while selecting the right workplace management software solution.

# 1 Accessibility It is a well-known fact that a cloud-based workplace management software offers better accessibility, when compared to an on-premise software. Also, most of the cloud-based software solutions provide mobile accessibility, which is not available with the on-premise software model. Hence, it is always recommended to select a cloud-based workplace management software.

To know more about the difference between On-Premise and On-Cloud software model, Click Here: On-Cloud vs. On-Premise.

# 2 Intuitive A workplace management software should always be convenient and easy to use. It should support an easy-to-understand and intuitive interface, which doesn’t require long training sessions. You can find various types of integrated workplace management software solutions, which can be seamlessly deployed at your working base.

With an intuitive workplace management solution, your business employees can easily understand the program tools and features in very less time.

# 3 Security Security is one of the biggest concerns that you need to look at. No business organization will ever want its important and confidential data to reach in inappropriate and unauthorized hands. This is where; advanced security features are going to support the software solution. Hence, always take added security features as a priority while selecting your workplace management solution.

# 4 Comprehensive No matter how big or small your business organization is, you should always prefer selecting an all-in-one workplace management software solution, which includes all the aspects of facility management. It should also allow you to generate reports within a few seconds of time, which is very helpful while analyzing various aspects and making quick business decisions.

# 5 ROI The next aspect that you should notably analyze after your workplace management solution has been successfully implemented is the ROI. It is a well-known fact that a workplace management solution is beneficial for your business organization in a variety of ways. But, you need to figure out whether the capital investment on one such solution is fruitful or not. However, you can easily opt for a customized workplace management solution at an affordable price.

# 6 Scalability With the growing competition, your business requirements are always changing with time. Also, during business expansions you will definitely wish to access new and enhanced features of the workplace management solution. So moving forward always select a workplace management solution that offers scalability, and can easily grow with time.

# 7 Product Support Once everything is sorted out, check whether the software vendor offers round-the-clock technical support post software deployment or not. Technical and product support is always needed post software implementation. Hence, always prefer the one which offers complete support and assistance post deployment.

Considering the array of options available, you must be very careful while selecting an integrated workplace management software. However, don’t forget to refer to these six points while making your decision.

5 Efficient Ways to Improve Customer Communication

It is a well-known fact that a customer is the most important asset for any business organization. No matter how big or small an organization is, its present and future directly depends on the business given by its new and returning customers. This is where business organizations should work hard to develop and maintain healthy customer relationship, which ultimately depends on the way they communicate with the customers.

Customer communication isn’t something which stays in the top priority for small business owners. However, it must be noted that communication plays a vital role in strengthening the customer relationship. And hence, spending quality time in improving customer communication shall be an important investment in your businesses’ success.

You don’t need to hire an expensive marketing consultant, or an expert to learn how to improve customer communications. These five simple yet powerful strategies would help you in improving customer communications with an ease.

# 1 Make communication a priority The first step you should take is, make a promise to improve the quality of customer communication at each and every stage. This should be your priority, and everyone who works in your organization shall know about this. Communication doesn’t mean only one-to-one meetings, but it also includes telephonic calls, emails, messages, sales proposals and greetings. You need to work separately for each communication channel.

# 2 Train your employees You must train each employee or office staff on-board, on how to improve their communication skills. You can organize small interactive sessions every month, which would help them know about the corporate communication ethics. Guide them individually on how they can improve themselves, and help in improving the overall communication strategies.

# 3 Learn to listen Be a good listener! Keep calm and listen to your customers without interrupting in between. Understand what they are saying, and try to quickly analyze what exactly they want. This would bring a positive impact on your customer’s mind, and would also build a healthy customer relationship. Practicing the art of listening calmly would allow you to improve your customer communication significantly.

# 4 Optimize your templates If your business is using the same kind of template for all communications — like sales proposals, notifications, invoices, payment reminders, product descriptions or sales offers, take some extra time out and improve on their quality. This includes, re-writing content and re-designing the templates completely. Make sure both the content and design stand strong as per the industry standards.

# 5 Social Media Last but not the least, you need to work on an effective social media strategy. With a significant rise in the number of people active on social media platforms, you simply can’t overlook the need of an active presence on all the leading social media platforms. Learn how your competitors are using their social media platforms like Facebook, G+, Twitter, LinkedIn, Pinterest and Instagram to interact with customers. Find out the latest trends and share only relevant content on these platforms. Remember, your social media handle acts as your face on the internet. So be extra careful while communicating here.

Top 15 Energy Saving Tips for Commercial Facilities

In today’s ultra-competitive business environment, every enterprise and organization is looking for effective ways to reduce operational costs and increase profit margins. Energy conservation is one such brilliant step, which can help you in reducing energy bills, preventing power shortage and contributing your part in conserving the environment.

There are various ways through which you can save energy at your office and other commercial facilities. Switching off lights and computers when not in use and routine maintenance of electrical appliances are just a few of them. QuickFMS enlists top 15 energy saving tips for commercial facilities.

Lights

  1. Use natural lighting resources whenever and wherever possible
  2. Turn off non-essential lights and electrical appliances which are running unnecessarily
  3. Switch off outdoor lighting solutions during daytime
  4. Replace outdated and heavy energy consuming lights and office equipments with the latest energy saving lighting solutions and appliances. Replace all old incandescent lights with LEDs and CFLs
  5. If possible, install occupancy sensors that automatically turn lights OFF and ON depending upon the occupancy in the room.

Electrical Equipments

  1. Turn off computers, monitors, laptops, printers, UPS, copiers and other office equipment on weekends and holidays
  2. For your next computer upgrade, consider buying a new laptop as it consumes only one-tenth of the energy consumed by a computer system
  3. Use the power saving mode available on your various office electrical equipments
  4. Upgrade your old and aging office equipments with the latest energy saving equipments
  5. Turn off the power supply to your laptop charging adapter when not in use

Heating & Cooling Solutions

  1. Get your heating, cooling and exhaust system serviced at regular intervals to ensure optimal running
  2. If possible, try using fans instead of heavy cooling solutions
  3. Keep doors and windows closed to avoid loss of cool air. It is advisable to install weather strips on doors and windows to prevent air escape
  4. If your commercial facility has got an old HVAC system, get it inspected by a qualified engineer to know whether it needs any modification or upgrade to reduce energy consumption
  5. Adjust the temperature setting of your HVAC system with changing weather and climate conditions

These were top 15 energy saving tips for your office and commercial facilities. Other than these, you must educate and encourage your employees to save electricity and share new ideas for the same. Even a small step can reduce your electric bills significantly.