An Indian subsidiary of the world leader in food and facility management services was facing problems in monitoring its physically distributed sites, streamlining the operations, and ensuring customer satisfaction. After procuring facilities management software, the company is now able to manage all the assets of their different sites, track their maintenance schedules, budgets, and costs. The level of customer satisfaction also increased due to the seamless completion of service requests. The facility managers can now effectively manage their FM operations by getting KPI reports, escalation alerts, service level non-adherence alerts, etc. Since the procurement, not just the overall productivity of the company has improved, but its bottom line has also shot up significantly.
Not just the large corporations, but small and medium enterprises, too, need a dedicated system in place for smoothly managing their day-to-day operations and functions. The rapidly increasing digitization of the organization’s working models in India is the major reason behind it. Still, as compiled by industry experts, only 25% of the market has been tapped by Indian facility management services companies.
All about Facilities Management Software
Facilities management (FM) software enables facility managers to effectively organize, structure, and run the entire workspace and infrastructure-related operations, repair, and maintenance program for achieving maximum performance and efficiency, all from a cloud-based dashboard.
Facility management software allows multi-site facility managers to accomplish a range of functions related to repair and maintenance, complaint management, and cost optimization. Some such functions are asset management, space allocation and optimizing floor plans, managing property leasing and rental agreements, work order fulfilments, data analytics, and tracking costs and expenses, etc.
The best facilities management software, like QuickFMS, is a cloud-based platform, which means secure access to company data, and the mobility option, using the platform from anywhere.
Why People or Facility Managers Are Looking for FM Software in India?
According to a market research report, the use of facility management software in India is expected to grow at a compound annual growth rate (CAGR) of almost 18% during 2018-2022. In India, facility management services are mostly preferred by companies in the IT, BPO, ITES, BFSI, manufacturing, healthcare, infrastructure, and education, etc. The research analysts also predict that cities like Mumbai and Pune will be the major contributors to the growth of facility maintenance services. The rise in demand for security services in the banking sector may further accelerate the growth of the facility management services/software market in India.
How Facility Management Software Works
Facility management software helps you perform a range of functions like asset tracking and management, commercial contractor sourcing and compliance, work order fulfillment, and invoicing. In addition to this, facility management tools can automate routine requests and maintenance workflow and respond proactively.
Different Facilities Management Software Modules
Different organizations have their own requirements for facilities management software. That majorly depends on the size of their facility, the steps involved in different working procedures, and the type of industry they are. With QuickFMS, almost any organization falling under any industry is covered. Also, the different software modules that we offer can be implemented individually or as a full suite. Here are the different modules:
- Property Management
Our property management software allows you to track, store, and maintain the building, property, and tenant-related data so that you can easily monitor all aspects of your property from a single cloud-based dashboard. QuickFMS’s property management module is of great value for real estate owners, hospitality industry, educational campuses, MNCs, and other business sectors.
- Physical Asset Management
The physical asset management software offers a complete inventory solution for your business. The software module can help you in keeping track of your fixed physical and consumable assets throughout their lifecycle – from requisition and installation to disposal. You can also track the availability and consumption of assets by department, project, or facility. It also allows employee level mapping and tracking of the allocated consumable assets such as mobile phones, laptops, and cars.
- Help Desk Management
The help desk management software helps in supporting the high level of service delivery and tackling internal issues through a request raising and resolving model—the ticketing tool. The tool allows you to raise trackable tickets for service requests and complaints concerning any department and keep track of its progress as it moves through different departments and personnel. The help desk management tool fully integrates with many in-house ERP software systems and existing tools such as HR portals.
- Office Space Management Software
Our office space management software helps you optimize workplace space utilization to ensure that all working and trading areas are used correctly and efficiently. The tool that we provide integrates seamlessly with the existing ERP, HR, or CRM systems, helping you in planning and allocation of space, tracking how it is used, and automating the entire workflow of your process in real-time.
- Space Management for Banks
Space management software for banks is a useful tool that helps banks identify the unused space and also provides useful data to forecast a better space utilization plan. With our space management module, banks can better utilize their branch’s space, stand-alone ATMs, in a cost-effective and productive way. QuickFMS space management software for banks can integrate with existing enterprise systems, which can provide useful data to help optimize the bank’s space and improve the branch’s performance.
- Workforce Management Software for Call Centres/BPOs
The workforce management software for call centers/BPOs helps you to manage staff schedules, tackling time and attendance, managing leaves, and measuring the productivity of the employees. The software can help you ensure that the right people are in the right role, at the given time in your call center or BPO. Our WFM module allows you to make an effective workforce plan, forecast staffing needs, have access to the real-time data that can be used in various ways to improve customer experience, and productivity while reducing cost.
- Contract Management
Contract management software helps you manage the contract life cycle so that you can meet the functional and business objectives. With our cloud-based contract management software, you can effectively manage contracts and suppliers across multiple locations and also get regular reminders for contract expiry as well as automate the renewal and termination of contracts. All these results in the accelerated sales cycle and increased productivity, which in turn saves time and money.
- Maintenance Management
QuickFMS’s maintenance management software helps you keep track of the maintenance within your corporate office or facility locations. With our maintenance management tool, you can effectively plan maintenance strategies and manage scheduling, contracts, and work in progress. Corporate businesses, real estate, IT & ITES, property managers, etc., are the most suitable beneficiaries of this module.
- Energy Management
Our energy management software allows you to effectively monitor the energy consumption and expense across your corporate offices and various facility locations. Among its many features, the tool also provides a breakdown of your energy consumption into meaningful figures that enable you to plan effective campaigns for cost-cutting. The module also lets you record and track energy usage under different expense heads, i.e., solar, electricity, coal, gas, water, oil, etc.
- Reservation & Resource Management
The reservation and resource management software helps you in handling the internal and external usage and hiring of your facility’s shared spaces. The module offers a range of functions such as handling bookings and reservations, modifying and canceling bookings, sending meeting requests, managing assets, and resources needed for the meeting, etc. The reservation & resource management module fits best with the needs of schools, colleges and universities, employee accommodation, training facilities, concierge services, corporate institutions, and many others.
- Guesthouse Booking and Management
Guesthouse booking and management software is specially designed for helping you in better handling the booking and reservation needs of a guest house of any size. The module offers a fully interactive system that allows for effective management of rooms by organizing them into groups and types. Its online booking mechanism also provides easy check-in/check-out options.
- Business Card Management
The business card management software can take care of all that goes into handling the business card requests from employees. The simple interface of the tool allows your employees to raise the business card request at any time, just by filling in the required details. Further processes like acknowledging the request, getting the necessary approval of the reporting manager, assigning it to the vendor and issuing the card, all can be handled right from a single interface.
QuickFMS offers cloud-based SaaS solutions to world leaders. We have an impressive list of clients in India too. Contact us for more information or schedule a free demo now.
Amit Prasad is the founder and managing director of SatNav Technologies and has business interests in a wide range of IT products. SatNav Technologies is an IT products company focusing on cloud based map data products and a pioneer in GPS, FMS & LBS Technologies. The product suite includes SatTracx in-the-field location based solutions and A-mantra in-the-office facilities management solutions. QuickFMS from a-mantra is a cloud based facility management system which enhances organization’s efficiency.